Never trust NameJet.com until…

Hello and Assalamo Alaikum,

I have been using NameJet for years and never had any issue until the end of last month when I received an email from them stating that:

“We regret to inform you that a domain you recently purchased through a pre-release auction has been cancelled, as allowed by the NameJet Agreement. Unfortunately this domain was listed in error and was not available for sale.All efforts will be made to assure this does not occur again.

As a result, we will be refunding your auction fee within the next few days.”

To make things clear, I won a domain LLL.org through NameJet on Sep 17, 2016 and the above email I received was on Oct 29th, 2016; right after 41 days of winning the domain through an auction.

My card was charged on the same day of winning the auction. However, I responded them with the following message:

“What the hell is this? It’s been more than 1 month since I won the domain and now you are taking it back?? Kindly give the domain back to me or I will make you guys popular in every domain forum and my blog AbdulBasit.com which is widely read among domainers community.”

Their technical support member responded back:

“This domain was listed in error by the seller likely due to a typo in his submission and as such, there is no domain to deliver. You were never delivered the domain in this case due to the error in listing and as such, there is nothing that we can return.

We do apologize for the inconvenience as this is a rare occasion.”

After which I contacted them again and asked to either ban the seller or verify the domain ownerships and listings before making it live for auction for which I didn’t hear anything.

Also I was not delivered the domain during the entire 41 days and I forgot to ask them as well because I buy domains from many different places and sometimes I forget to check and transfer out domains. As many readers of my blog already know that I keep all my domains with Uniregistry and try my best to move all domains which I win at different marketplaces as soon as possible to Uniregistry in order to keep it at one place and that’s easy way to organize and manage my domains.

At first, this ridiculous mistake should not have happened from NameJet.

Secondly, if it happened, why they took 41 days to inform and even more time to refund my money? Hijacking my $1,000 for that many days is not the way of doing business. This amount might not be big for someone but it’s not about the actual figure whether it be $1 or $100,000. How can you hold my funds for over 40 days and come back with lame excuse?

I’m sharing my recent experience with you all to beware using NameJet and don’t think the domain is yours until the name is transferred to your account.

I would invite my readers to give their feedback and share their experiences if they had any like that in past.

Thanks!

Our Domain Portfolio – DomainsWeb.com

Hello and Assalamo Alaikum,

For years I have been looking to showcase all my domains at one place but I never found a good place until recently when I tried Efty.com which is founded by Doron Vermaat and Michael Cyger who recently joined their leadership team. A big thanks to Doron for creating such a wonderful platform for domainers who can not only showcase their domains but sell through that as well.

Many people have asked me in past where they can see my entire list of domains and today I’m happy to announce that it’s completed and I would like everyone to check DomainsWeb.com and give your feedback and suggestions.

web-of-brandable-domain-names

First bad experience with Escrow.com!

Hello and Assalamo Alaikum,

As mentioned in my last post about having bad experience with Escrow.com for which I promised to share how it actually was a sour experience for me.

So far I have initiated transactions in U.S Dollars and no buyer had any objection to date. For the recent sale of Enkla.com, I did the same way but for the first time the buyer made the payment in Euros. As buyer made the payment and both of us (buyer and seller) were in regular touch with Escrow team to find out when the payment will reach to them and it took 20 (correction – 15 days) for them to inform us that we have received the payment but since it’s in Euros, the funds will be sent back.

Both buyer and seller requested them to convert the funds or at least mention somewhere clearly while during the transaction but they didn’t do this favor for us even though they took too long just to share this update and gave me the link to one of their FAQ –

https://www.escrow.com/support/payment-options

https://www.escrow.com/support/supported-currencies

Where they have stated “Escrow.com regrets that we are unable to modify the currency type once it is selected.” and “Escrow.com is unable to offer currency conversion”. If they will keep such attitude towards their clients, get ready to lose business.

Since Brandon Abbey sold and left the company, after that I have read many people complaining about their service.

Rather than creating confusion for both parties and losing time and money in such cases, better they keep it simple by having just one currency for transactions in USD. If not, they should either clearly mention during the transaction or have some flexibility by providing currency conversion service.

There will be some who will say that buyer should have read the FAQ before sending the funds but that doesn’t happen in every case and anyone while facing any difficult situation goes to read FAQ and not simply to learn A-Z of that particular website.

My regular readers must have seen that I had kept Escrow.com logo for around 3 years and I was listed as one of their partners but since the management changed, they removed my website logo from their partner’s list without any prior notification which shows how good and efficient people are working at Escrow.com. I asked and no concrete reason was provided and informed me that we shall put up your website logo again once we launch our new design. I’m sure that’s not going to happen early but I still kept their banner for some more months but couple of weeks back removed it. They have took off the logos of many other companies and surely won’t have informed them like to me.

Doesn’t mean I will stop using their service completely right now but I shall start looking out for alternatives and one of that I see is Payoneer Escrow.

Care to share your thoughts? Anyone had such incident in past or would like to share some other bad experiences with Escrow.com?

From $2,000 offer to a $12,500 sale

Hello and Assalamo Alaikum,

It’s been great year so far in terms of $$$ of sales but the number of sales are very poor but I would say overall it’s fantastic.

So here is another sale which I wanted to share. Many readers asked me the purchase price or at least the price range I should share so I have decided to disclose the price range. Normally I don’t share because buyer might feel I overpaid considering the ROI made by the seller.

Anyhow, the domain in question is Enkla.com which I sold for $12,500. Bought in 3 figs range. Buyer came directly through WHOIS and offered 2K when I asked to present an offer. When I said offers only in 5 figs will be entertained, they came up with 3K and 3.6K. With no positive response from my end, they revised their offer and presented 10K. My next move was to shift from giving the price range to quoting the exact asking price which was 15K. Finally the deal was finalized at 12.5K which was the middle of both our quote and offered prices.

from-2000-offer-to-a-12500-sale

During the entire process, I was *NOT* happy with Escrow.com for the first time through which the deal was completed. For more detail about this, I will share it in one of my next posts.

As always your feedback, suggestion and/or criticism is welcome so feel free to shoot one 😉

How to land your email in inbox with maximum chances

Hello and Assalamo Alaikum,

When I used to contact potential buyers in the past to sell my domains, I tested a lot of things. From changing subject line to message and took lot of time to see which experiment works best. The challenge was not only to write proper subject line and message to send but one more important thing which many domain sellers don’t bother is to make sure that email lands in potential buyer’s inbox all the time.

What I learned over the years and what I wanted was to maximize getting the response back from potential buyers. No matter the response being in “not interested” type messages but the thing was to get the response which always kept me going forward.

Some time back I have already shared sales pitch letter which shows what type of emails I used to send to endusers but today I wanted to share what I used to do in order to maximize the chances of getting the email get landed in *inbox* instead of spam/junk folder.

Simply change the text a little in every next email which will maximize the chances of your email to land in inbox.

Let’s suppose many times you know the person or domain owner you are contacting is John Smith so instead of just writing Hello, you can write Hello Mr. John Smith, which will not only bring his attention towards reading your email but at the same time increasing the chances of getting the email landing in inbox because the filters/system checking for automated emails with same text may put you in trouble by getting your email account banned or email ends up in junk/spam folder.

By doing those 2 things you made the potential buyer read your email with more interest as he will think you know him somehow and that’s why you have contacted him by calling his name. Also your email gets landed in inbox.

You must be thinking what if I don’t know the person name and message being repeated so the best way is to change the domain name of potential buyer in every next email you send. For example, if you check sales pitch letter I have shared in past, you will see that I have written “We thought your company AbdulBasit.net might take an interest in buying it.” So in every email, you may change the company domain you are contacting and that will make every new composed email different from each other. And by adding person name at the top will make it even better in case you came to know whom you are contacting.

I have tried this method and gave me the best results. Make sure you are trying to sell the domain is having at least some potential. Otherwise no matter how good sales pitch letter you write, you won’t be able to sell the domain.

Feel free to comment, share your feedback and suggestion if any.