Hello and Assalamo Alaikum,
I logged into my DropCatch account yesterday and found it’s been suspended!
Contacted them and asked why my account is suspended. Their response was:
“We have been auditing our accounts for failing to pay for domains and possible shill bidding. It’s possible your account was suspended by mistake. We are researching the problem and onee of our technicians will reach out to you next week.”
I wasn’t happy with their poor act and responded that they should look into it and open my account without any delay. That seems really unfair. How can they suspend my account without any warning or notification. There hasn’t been a single time delay in making payment since I started using them several years back.
They responded:
“I have escalated the issue to our security team and they have stated that if you can send us a current photo ID for your ID, we will unsuspend the account.”
I haven’t responded to their message yet due to time difference as I read it a while back. I can provide them my current photo as well as ID but the issue is how can they suspend my account and later ask for these documents. They could have asked for the same required things even without suspending my account.
How would you respond to their such nonsensical behavior?
Sorry to hear about problems at DropCatch.
Just as a side note…I received an email from DC, just within this week, that an old auction was being reopened due to suspected shill bidding and they were looking into this auction and others.
I cant find the email but maybe some correlation?
Looks like they are doing some shill bidding investigations.
Best of luck,
Paul
Thanks for commenting Paul. Such emails from DropCatch are usual and they restart auction for certain domains where the winning bidder fails to pay within the time period. The issue for me is they should have asked me for verification in order to keep my account running as usual or presented any wrong activity from my end before suspending it. They didn’t informed me in any way and after I contacted them it was their response. Had I didn’t login to my account, it looked like they were not going to bother even informing it. After checking my emails right… Read more »
Is anyone else using your ip, or an ip for another username from your household?
Currently lots of fraud on the exchange from China, India/Pakistan region in regards to front running.
Thanks for commenting Johnny and your concern.
No one is using my IP/device for accessing DropCatch or any suspicious activity happened from my end.
I can understand what you’re saying. If that was the case, I think it was better to contact me directly and ask whatever they needed and I would be happy to provide them.
But after suspending my account and not informing, I’ve to contact and now they’re asking to provide photo ID. It looks quite embarrassing.
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