Hello and Assalamo Alaikum,
I have been using Uniregistry (formerly DomainNameSales) for years and it’s great to see new features and improvements are made every now and then.
Recently I noticed live chat feature at Uniregistry Market. Currently it’s available at Uniregistry Market, Transfer, and Register search pages only. All pages require you to be logged in. You will see a small chat logo at the bottom right. as shown in snapshot below:
Click on that and you will find several support team members you can start chat with:
I had a pleasant chat with Jordan who seems to be Manager of Customer Support team based in United Kingdom. Their support hours are 8am-5pm GMT UK. According to him, clients may have their brief issues get resolved. Nothing should carry over. Any issue requiring a longer wait will be moved to a ticket.
You may also attach any file/snapshot related to your concerned issues. Clients will also be able to rating chats once they are closed.
Feel free to comment and give your feedback.
They got the idea from namePros, which has been offering this service to members for years (must login).
Nothing original by Uni about it. Just a copy-cat of a good service.
I don’t think it matters how and where they got idea from. What matters is what they have come up with and how much it will be worthwhile for their clients in terms of resolving issues and their response time.
Thanks for commenting 🙂
I agree it is a great addition and even if someone else is doing it just makes sense for them to do it as well and provide that type of awesome service to members. I am glad they added this in order to provide instant service. =-D
– Will
Completely agree!
Thanks for commenting 🙂
they disabled now ?
I’m not seeing myself for the last 3 days or so but I think it’s due to holiday season. Also the chat service was in testing phase. Hope they’ll come back in action starting next month.
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