Hello and Assalamo Alaikum,

As I posted some days back about my DropCatch account got suspended, they required document to verify my account which I provided. After which they reinstated my account by responding the following:

“Thank you for providing your ID. You are now able to place back-orders and bid in auctions. Your account was suspended because it was tied to four other accounts from Pakistan that were suspended in a short amount of time for failing to pay for domains won in auction. This behavior raised warning flages with us for possible shill bidding and so we took pre-emtive action.

In our terms of service we clearly state that we reserve the right to suspend any account for any reason. See sections .18 and .20 for full details. Also we are not obligated to provide warning before we suspend an account if we beleive our rules are being violated. https://www.dropcatch.com/OtherInfo/TermsAndConditions

We wish this wasn’t the case but there are people who try to game the system and they use all sorts of strategies to do so. We try to be as proactive and correct as possible, but in some cases we don’t always get it right. We apologize for the inconvenience, but we hope you can see our reasoning that we have to protect the platform and all of our customers, not just one individual.”

The reason for sharing this is it can happen with anyone at anytime as per their T&C. This in my opinion is really unfair that if there were 4 other accounts from Pakistan who were suspended for failing to pay for domains so my account got suspended as well. I can understand if it was automated or done for security reasons but they could’ve easily look into each account manually and reinstated my account as I’ve been buying domains through DropCatch since 2014 with no single time delay in making payment!

I’m very disappointed by their behavior and also when I published the same issue at NamePros and tagged their support team members, I got no response whatsoever from them.