Never trust until…

Hello and Assalamo Alaikum,

I have been using NameJet for years and never had any issue until the end of last month when I received an email from them stating that:

“We regret to inform you that a domain you recently purchased through a pre-release auction has been cancelled, as allowed by the NameJet Agreement. Unfortunately this domain was listed in error and was not available for sale.All efforts will be made to assure this does not occur again.

As a result, we will be refunding your auction fee within the next few days.”

To make things clear, I won a domain through NameJet on Sep 17, 2016 and the above email I received was on Oct 29th, 2016; right after 41 days of winning the domain through an auction.

My card was charged on the same day of winning the auction. However, I responded them with the following message:

“What the hell is this? It’s been more than 1 month since I won the domain and now you are taking it back?? Kindly give the domain back to me or I will make you guys popular in every domain forum and my blog which is widely read among domainers community.”

Their technical support member responded back:

“This domain was listed in error by the seller likely due to a typo in his submission and as such, there is no domain to deliver. You were never delivered the domain in this case due to the error in listing and as such, there is nothing that we can return.

We do apologize for the inconvenience as this is a rare occasion.”

After which I contacted them again and asked to either ban the seller or verify the domain ownerships and listings before making it live for auction for which I didn’t hear anything.

Also I was not delivered the domain during the entire 41 days and I forgot to ask them as well because I buy domains from many different places and sometimes I forget to check and transfer out domains. As many readers of my blog already know that I keep all my domains with Uniregistry and try my best to move all domains which I win at different marketplaces as soon as possible to Uniregistry in order to keep it at one place and that’s easy way to organize and manage my domains.

At first, this ridiculous mistake should not have happened from NameJet.

Secondly, if it happened, why they took 41 days to inform and even more time to refund my money? Hijacking my $1,000 for that many days is not the way of doing business. This amount might not be big for someone but it’s not about the actual figure whether it be $1 or $100,000. How can you hold my funds for over 40 days and come back with lame excuse?

I’m sharing my recent experience with you all to beware using NameJet and don’t think the domain is yours until the name is transferred to your account.

I would invite my readers to give their feedback and share their experiences if they had any like that in past.


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Konstantinos Zournas
4 years ago

Sorry to hear. Actually they can even take the domain from your account so the domain is (probably) yours after you have transfer it out.

Happened to me too unfortunately:

4 years ago

It’s just part of the whole domain game. Don’t let it get to you.

NJ can’t help it if their sellers make mistakes. If they start banning sellers for a mistake a lot of great inventory will never make it to market. After all, there are only so many people with good domains to sell, it’s finite.

4 years ago

I agree with Shimmy. It’s impossible to get private sellers to push all their names to Enom before the auctions. And some sellers have thousands of names. Occasionally there is a mistake. It’s even happened to me but I figured it out after the auction was a few days old. The rules could be changed to make it 100% sure all names were in the transfer account but that we keep most of the sellers from putting their names up. And I think we all agree that we love the inventory of Namejet. I think if the numbers were analyzed… Read more »

Reply to  AbdulBasit Makrani
4 years ago

Yes, the time frame is wrong and should never happen. To me that is the part that should not have happened. And non payers are always kicked off ( I can think of one exception ). I think it really depends on the person that is putting the name up for auction . If a person puts up 5000 names every year for a few years and screws up one then they get a pass. If he screws up regularly or in his first attempt I imagine they aren’t allowed to put name up. Again, it comes down to what… Read more »

Lifa Nati
4 years ago

Hello Abdul I really appreciate you posting this. I was just planning on making a few purchases on some names I am interested in on namejet for the very first time and somehow saw your blog post update on my email before I dived in. I don’t quite understand the issue here, did the seller list the name they own by mistake or listed the name they don’t own? If the latter is the issue, I would have thought namejet verifies ownership just like sedo does, isn’t that the case? If not then then there’s seriously a problem with them… Read more »

Domain Observer
Domain Observer
4 years ago

So they used your money for 41 days free,didnt they?

Domain Observer
Domain Observer
Reply to  AbdulBasit Makrani
4 years ago

I had a similar experience with a new registration of a new GTLD name. Very frusrating. But,luckily, the refund was made fast.

4 years ago

That is namejet for you. I also had that sort of experience with them. I backordered a domain and was charged for it before i was asked for verification but it was taken back less than 24 hrs I won it before I had the chance verify. Plus my enom account was locked so I couldn’t access my previous domain.

4 years ago

I have had this happen to me before, not with NJ but with others. I just chalk it up to experience these days. I remember getting pretty mad at the time though.

I suppose people do make mistakes on submission forms, it did take a very long time for NJ to address the issue though which is annoying to hear. 41 days holding your money is just not good enough!

4 years ago

That’s really annoying.

Would you mind me asking you a question unrelated to the post, by the way?
I went to do a Whois loookup on one of your domains, (I wasn’t planning to buy it I guess. I’m just a 16-year-old and was curious who owned it) and realised that it was registered on “1970-01-01” and expires on “1970-01-01”
Why is that the case? Is it some sort of technique which prevents a domain from expiring? Seemed pretty cool. You can contact me by email at if that’s preferred! 🙂
I’m just really curious!

Reply to  AbdulBasit Makrani
4 years ago

I think it is a glitch in the Whois tool I used,

Only shows it.

Haha, still a rather perculiar glitch for a Whois service nonetheless! Thanks for your reply. 🙂

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